HESPERIA • Holly Burrows didn't anticipate any trouble when she headed to her local market to do some shopping in April. However, after she slipped on some liquid while walking through Cardenas Market, Burrows said she fell hard on her knee.
Burrows badly bruised her knee from the fall. While the director of the store gave her a bag of ice and took her information, she said no further action was taken.
Because her knee was still hurting, the Hesperia resident called the store to ask if she should be seen at a particular doctor's office. Burrows said she was put on hold and talked to multiple people, asking for the director. But after 30 minutes, she said she heard a click and was disconnected.
"I was so mad," Burrows said in a letter of complaint. "I knew right then that they were hoping I would just go away."
Burrows called several more times but said she was never transferred to the director. Her husband called the company's corporate office and was told they would open a claim but that if his wife wanted to be checked out, "it would be on her own dime."
Burrows had her knee checked. It wasn't broken, but the medical expenses added up to $1,023.80. So she contacted Daily Press consumer advocate Mike "Bogey" Boguslawski for help.
Bogey contacted the president and CEO of the company in a letter saying that he was amazed at the lack of attention shown to Burrows, who was requesting that they cover her medical expenses due to their negligence.
"For you to act in such an unprofessional, negligent manner is reprehensible," Bogey said.
Travelers Indemnity Company of Connecticut, a partnering business with Cardenas Markets, Inc., contacted Burrows and agreed that while they are not legally liable for her accident, they would settle the claim and send her a check for $500.
Bogey has been a consumer advocate for Daily Press readers for years. He has also been a reporter for ABC, CBS and NBC and hosted a national radio talk show called "Bogey and Company." He is currently associated with Freedom Communication newspapers and still works to resolve issues between companies and consumers.